Dear Nick,
Thank you for sharing your feedback with us. We truly appreciate it and sincerely apologize for the experience you had. This is not the standard we strive to maintain, and we will review this matter carefully to ensure it does not happen again.
Please be assured that we are working to resolve this promptly. We have also reached out to you directly via email with further details and the steps we are taking to ensure the matter is addressed to your satisfaction.
We greatly appreciate your patience and understanding, and thank you once again for bringing this to our attention.
Kind regards,
August Berg Team.